Question 1

Am I tied into a contract?

Accepted Answer

We do not tie anyone into a contract! What we do is take payment upfront for both your first and your last month. Thereafter you roll on a direct debit and should you ever wish to cancel then it is a full calendar months’ notice on or before your direct debit order date.

Question 2

How old do I have to be to join the gym?

Accepted Answer

You have to be age 11+ but attending high school! This has to be proven by showing us a My Fife Card for proof of age and attendance.

Question 3

Can I come see the gym before I join?

Accepted Answer

Of course you can, you can turn up at anytime within our opening hours and a member of staff will be able to show you around the club.

Question 4

Can I use the gym and attend classes without a membership?

Accepted Answer

Yes you can! You have the choice of buying a single session pass, an all day pass, a week pass or a one month pass. You can get access to our gym, classes, sauna and steam rooms! All passes can be purchased at any of our branch receptions.

Question 5

How do I sign up?

Accepted Answer

Signing up to a membership with Gym64 is easy, memberships can be created online on our memberships page, pick your membership, fill in the form then our team will do the rest or you can head directly to your closest branch in Dunfermline, Kirkcaldy or Glenrothes and sign up there, no appointment required!

Question 6

Do you offer corporate discounts?

Accepted Answer

Yes we have a Corporate Membership tier, you can read more about the Scheme on our Corporate page. Our Silver Membership includes selected businesses and members of the community such as over 60s – if you’d like your business added you can complete the form on our corporate page to enquire.

Question 7

Do I need to attend an induction before I train?

Accepted Answer

It is not mandatory to get an induction before you start but we do highly suggest you do if you are not 100% comfortable or used to the equipment we have in our gym. After an induction you will then know how to use all equipment safely and effectively, understand proper techniques and set your foundation for a successful fitness journey.

Question 8

I used to be a member, can I restart my membership?

Accepted Answer

All members are welcome back to join Gym64 unless banned from the club and regardless of any previous accounts even if you fell into arrears previously.

Question 9

What does my Gym64 membership include?

Accepted Answer

Gym64 operates on three different membership tiers - Bronze, Silver & Gold. You can view all the options on our membership page and see a full breakdown of what is included in each.

Question 10

What are your opening times?

Accepted Answer

All Gym64 branches are open
Monday - Friday: 5am-11pm
Saturday: 5am-8pm
Sunday: 8am-8pm

Question 11

Do you have lockers for me to store my belongings?

Accepted Answer

Yes lockers are available at all 3 Gym64 branches, these are located within our changing rooms. In Glenrothes they are operated using an electronic keypad and in Dunfermline & Kirkcaldy – using tokens which are available from recepetion.

Question 12

Is personal training available?

Accepted Answer

Yes we offer Personal Training at Gym64! We have personal trainers available in all 3 branches.

Question 13

Is there FREE Wi-Fi in the gym?

Accepted Answer

Yes we have Free Wi-Fi in all 3 of our Gyms, you can find the password displayed at our receptions.

Question 14

How do I get access to the changing rooms and lockers?

Accepted Answer

The use of the changing rooms, lockers, showers is all included as part of your membership, these are sign posted as you enter our Gym.

Question 15

What are the gyms rules?

Accepted Answer

No chalk of any kind
Please put all weights away after use
Please wipe down all machines and benches etc. with product provided.
Do not drop weights
No outside clothing to be worn in the gym
No football colours
If you need to use mobile phone, please take calls outside the gym
No more than 20 minutes per equipment during busy periods
No bags of any kind on the gym floor
No sound effects (grunting and banging of weights, shouting or profanities)
Please communicate with staff in a respectful manner

Question 16

How do I book a class?

Accepted Answer

You can book all classes on our FitSense app! If you are not a member and want to attend a class you can call us and we can book you in.
Dunfermline: 01383 636464
Kirkcaldy: 01592 646465
Glenrothes: 01592 555564

Question 17

How do I book the Les Mills Virtual classes?

Accepted Answer

Booking a Les Mills Virtual Class is very simple! To get a studio booked for a Virtual class you can either call us or just visit any reception on your way in to the gym and we’ll do the rest for you.

Question 18

Can I bring along a friend?

Accepted Answer

Yes you can bring along a friend using what we call a VIP pass! Each month every member has 1 VIP Pass they can use to bring along friends and family.

Question 19

Can I refer a friend?

Accepted Answer

We welcome all members referrals and you are entitled to 1 VIP guest pass per month (we have no referral scheme in place currently)

Question 20

Can I access more than one gym?

Accepted Answer

You can access more than one gym with both our Silver and Gold memberships - these memberships gain you access to all 3 branches, you can scan in using our Fitsense app at any club.

Question 21

How do I upgrade or downgrade my membership?

Accepted Answer

Upgrading or downgrading is really easy the best way to do this is to speak with our reception team and they'll be able to make the changes.

Question 22

Am I restricted in how often I can visit Gym64?

Accepted Answer

They are no restrcitions for Members of Gym64, there are no limits to your visits, you can visit unlimited times and attend as many classes as you like.

Question 23

How do I book my Health Assessment, Gym Program or Nutrition Evaluation appointment?

Accepted Answer

To book any of these appointments, you can speak to our reception team who will book you in with one of our fitness team on a date and time that suits you best!

Question 24

What happens if my membership payment fails?

Accepted Answer

If your payment fails for any reason, don't worry please just contact reception to get this sorted!

Question 25

Can I change my Direct Debit date?

Accepted Answer

Yes, you can change your direct debit date, please do a date request change at your branch at the reception desk.

Question 26

How do I cancel my membership?

Accepted Answer

If you wish to leave us and cancel your membership then please email marketing@gym64.com and our team can process your cancellation.

Question 27

What are the terms for cancelling my membership?

Accepted Answer

If you wish to cancel your Gym Membership, it is 1 full months’ notice on or before your direct debit order date. This last direct debit does come out of the bank and the month you paid in advance, when you became a member gets tagged onto the end of that, allowing you to use the gym for two final months.

Question 28

How do I cancel my Gym64 direct debit?

Accepted Answer

Please DO NOT cancel your direct debit, if you wish to cancel your membership then please speak with our team. Simply call your branch or email marketing@gym64.com and our team can process your cancellation.

Question 29

I am having problems with my FitSense app

Accepted Answer

You can call us anytime if you are having any issues with your FitSense app! If you are in the club and having issues you can visit our reception and our team will get whatever issue resolved.

Question 30

I’ve lost something in the gym, what do I do?

Accepted Answer

Don’t worry if you have lost something in any of our gyms, we have a lost and found behind each reception, speak to the team, they are always happy to help.

Question 31

Are you open on Bank Holidays?

Accepted Answer

Yes, Gym64 are open on all bank holidays! Anytime we are closed - we’ll also advertise this on Social Media and within the Clubs.

Gym64 Help & FAQs